This policy details how we use and store your personal information here at Lowland Lettings, along with why that information is stored – and how we protect your privacy when doing so.
We pledge to handle any personal information under our control with a great deal of care, and to keep that information safe whilst respecting your privacy and rights.
It’s our aim to be 100% clear when collecting your information, and how we are going to use it.
Lowland Lettings is a family-run business offering all manner of helping with holiday lets, from taking bookings and welcoming guests, to helping with property management and going the extra mile to ensure your guests have the best possible holiday.
Our use of personal information allows us to operate in the Scottish Borders and East Lothian, providing holiday lets and property management, helping to ensure we offer a professional and personal service.
This policy is effective from 25th May 2018.
We collect and store information about you in a couple of different ways which we’re going to detail now.
You may get in touch with us to make an enquiry, or to book a self-catering holiday let either over the phone or online via our website. You may also wish to seek help or advice when running your own holiday let in the Scottish Borders. When you’re using our website, we also collect personal information using what’s known as cookies (see below) and other methods of tracking. This means we’ll receive information regarding the type of device you’re using to access our site, and the settings your device may provide us with additional details about the type of device you’re using, the specific model and operating system you’re using, your device settings, and why a crash has occurred (if applicable). This is in accordance with common website practice. For more details on the the information available to us through your device, check with your manufacturer or OS provider.
We may also use information from the sources detailed below:
Your privacy settings for social media platforms such as Facebook or Twitter might be set up so that you give us permission to access certain information from those platforms – for example, tagging us in a post or photo.
We may also collect information available from public sources such as company websites, public social media accounts, the electoral register and Companies House. This helps us to put together a more complete picture of someone’s interests in Lowland Lettings.
We store, collect and use the information detailed below:
We’ll use your personal information in the following ways:
We ensure that the appropriate technical and organisation safeguards are in place in order to protect your personal data. This includes using a secure network.
Please note that we do reserve the right to disclose your information to third parties under the following conditions:
We may from time-to-time use information from external sources to keep our records updated. This includes sources such as the public electoral roll, and the post official national change of address database. We’ll only use sources we’re confident that you’re aware of and where you are fully informed of how your information may be accessed and used. This helps us to ensure we never store duplicate records or preferences that are out-of-date – and also helps make sure we don’t contact you against your wishes (when you’ve explicitly asked us not to). We want to give you full control of your data, and you may feel free to opt out from this activity at any time. To find out more, just contact us via firstname.lastname@example.org or give us a call on 01835 869 927. If you wish to let us know of a change in your contact details, similarly just get in touch via the phone number or email address above. We will update our records accordingly and appreciate you informing us of any changes.
Lowland Lettings has specific guidelines in place to determine how long we keep hold of your personal data. These are determined by both legal and operational considerations. As an example, we’re required to keep some of your information for tax purposes.
According to UK data protection law, you have rights over any personal information that is held about you. We’ve broken these down for you below:
It’s your right to request access to any personal data we hold about you. It’s also your right to request a copy of that information from us – which we will provide to you unless legal exceptions dictate otherwise. If you wish to access your information, you may send a written request to Linda Maclaughlan at Lowland Lettings, Friars Acre, Jedburgh, Roxburghshire, TD8 6BN. Alternatively, you can contact the DPO here.
It’s your right to get any inaccurate or incomplete information we hold about you amended. If you think the information we hold about you might be wrong or incomplete, just provide us with the details (using the details mentioned above) and we’ll investigate and correct any inaccurate information.
It’s your right to ask us to restrict the processing of some or all of your personal information if:
It’s your right to request that we delete some or all of your personal information from our system. We will carry out this request as long as there are no legal exceptions preventing us from doing so.
If we’re processing your personal information by automated means (either to carry out a contract with you or having received your consent to do so) it’s your right to request we provide you or another service provider with that information in a digital or machine-readable format.
If we happen to be processing your personal information based on our own interests or for research or statistics, you have the right to object to your information being used in this way. If we’re processing your information for the purposes of direct marketing, and you decide to object, we’ll stop processing your information as soon as possible. You can exercise any of the above rights at any time. To do so, please contact Linda Maclaughlan at Lowland Lettings, Friars Acre, Jedburgh, Roxburghshire, TD8 6B. Alternatively, you can email email@example.com. It’s possible we may need to request further information and/or proof of your identity. However, all requests will be responded to within one month – unless we contact you to state otherwise. Please bear in mind that exceptions will apply to several of the above rights, and not all rights will be applicable in all circumstances. For more details, it’s recommended that you check the guidance outlined on the UK Information Commissioner’s Office (ICO) website.
Cookies are basically little text files placed on your computer by the websites you visit, and are essential to ensure a website is functioning optimally. Often they contain a unique number which can recognise your computer when you return to a website you’ve been to before. They also collect statistics to ensure maximum site functionality, along with monitoring how well our ads performing. Third party cookies set by Lowland Lettings:
We use AdWords and DoubleClick to help measure how effective our online ads are, helping to maximise the cost-effectiveness of our campaigns. These cookies have two main roles:
Please bear in mind that we may use additional cookies from third-party or analytics partners from time-to-time over the short-term to improve the effectiveness of our ads.
If you want to disable cookies on your web browser (such as Google Chrome, Mozilla Firefox, Safari or Internet Explorer), just click the ‘Help’ menu in the toolbar. This should guide you on how to change the settings on your browser, and how to disable cookies completely. For more guidance, click this link to AllAboutCookies.org (external link).
If you would like to get in touch with us for any reason (whether to ask a question, leave a comment, suggest a change or make a complaint) please contact us via firstname.lastname@example.org or give us a call on 01835 869 927. You can also reach us by post: Lowland Lettings Friars Acre The Friars Jedburgh Roxburghshire, TD8 6BN