Terms and Conditions of Let
Please remember that a reservation is a legal contract. You must confirm that you have read and accept these terms and conditions before a booking will be accepted. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
In these terms and conditions of let “you” and “your” means any and all persons making a booking and using the Lowland Lettings website and “we”, “us” and “ours” means Lowland Lettings Friars Acre, The Friars, Jedburgh , Scottish Borders TD8 6BN.“Property” means the property in respect of which a booking is made.
Where properties are not owned by us, we are acting as agents on behalf of the property owner(s). In such cases, these terms and conditions constitute a contract between you, Lowland Lettings acting as agent and the property owner(s).
The properties let by us are to be used for the purposes of a holiday let only to which Section 12 (2) and Paragraph 8 of Schedule 4 of the Housing (Scotland) Act 1988 apply. The booking agreement confers a right to occupy the accommodation for the agreed period only. Lettings commence at 4pm on the first day of the tenancy and end at 10am on the date of departure as specified in the booking. The maximum tenancy is 31 consecutive days by any one person.Unless otherwise agreed in writing the tenancy period cannot be extended and you will be liable for any costs whatsoever resulting from an unauthorised tenancy extension.
The person who completes the booking form certifies that:
When a booking is made more than 6 weeks prior to arrival a non refundable deposit of 25% of the total rental must be paid in order to confirm the booking. All bookings remain provisional until payment is received. If the booking is made 6 weeks or less prior to arrival the full rental amount must be paid at the time of booking. We reserve the right to refuse any booking, in which case all monies paid will be refunded. Once your booking has been confirmed the balance of any rental due must be paid within 6 weeks of arrival. We will send you one reminder by email, to the email address you provided at booking. No further reminders will be sent and if the balance due remains unpaid 5 weeks prior to your arrival then we reserve the right to cancel the booking, resulting in the loss of your 25% deposit. Payments will be accepted by cheque made payable to Lowland Lettings, by credit and debit card or by PayPal using our online booking facility. For credit and debit card payments online, our web site is protected by Secured Socket Layer technology.
You will be liable for any charges imposed on us relating to dishonoured payments and these will be passed to you for payment within 7 days of us notifying you.Please check your booking confirmation carefully and advise us immediately if any details are incorrect.
We lovingly care for our properties and we ask you to respect the property and any neighbours. You must:
Where a travel cot is supplied you must not exceed the recommended age or weight for the product, and it may only be occupied by a child of 24 months or less. Only one travel cot will be provided.
If you need to cancel your booking you must inform us immediately in writing. You are responsible for the arrangement of appropriate holiday cancellation insurance and for the avoidance of doubt Lowland Lettings do not provide any holiday cancellation insurance as part of the contract.
If you cancel your booking more than 6 weeks prior to your arrival date your deposit will not be refunded. We will endeavour to re-let the cancelled period and if successful no further monies will be due by you. However if we are unable to re-let the cancelled period you will remain liable for the whole rental amount. If you cancel your booking less than 6 weeks prior to arrival no refunds will be made and you will remain liable for the full rental amount if your final balance payment has not been made.
You may request to alter your booking and if the property is available for the new dates we may agree to this. Please note that any increase in weekly price due to the alteration must be paid by you prior to the alteration being confirmed. A rebooking fee of £25 must also be paid.
Our quoted prices are per property for accommodation only. All prices include (where applicable) cleaning on departure, bed linen, one set of towels per guest, electricity, gas, water, fuel & central heating. Please note that beach towels and cot linen are not included.
Bed linen and towels will be changed at the end of each tenancy and weekly if you are staying for more than one week. We ask that you ensure that all lights, heaters etc are switched off when not required especially when you leave the property and room thermostats are used, where applicable, in order to protect the environment and avoid unnecessary cost. We reserve the right to charge you for negligent or excessive fuel and power use.
Force Majeure means any event which we could not, even with all due care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, epidemic, pandemic, industrial action, natural or nuclear disaster, fire, adverse weather conditions, power cuts, closure of airports or ports, technical problems with transport, governmental action and all other similar events.
We do not accept liability for any loss, damage or injury howsoever caused to you (or anyone in your party) or to your vehicles or personal property save where personal injury or death is caused by our negligence or by the negligence of the property owner. Any valuables left at the Property are left at your own risk. You must take all necessary steps to safeguard yourselves and your personal property. We suggest that you take a few moments on arrival at the property to familiarise yourself with its layout and safety equipment provided and instructions on what to do in the event of a fire etc. It is your responsibility to check that the property meets your needs especially if children are staying at the property. Children should be monitored at all times and you should verify the suitability of children’s equipment provided as we cannot accept liability. We are not responsible for noise or disturbance originating beyond the boundaries of the Property It is essential and your responsibility to ensure that all doors and windows are closed and locked when leaving the property or when in the grounds. We strongly advise that you take out adequate travel insurance (including liability for accidental damage to the Property, cancellation cover and medical and emergency expenses) prior to the commencement of your holiday. We do not accept any liability for compensation where performance or prompt performance of our contractual obligations is prevented or affected by reasons outside of our reasonable control, including adverse weather conditions, acts of God, explosion, tempest, fire or accident, war or threat of war, civil disturbances, restrictions and regulations of any kind on the part of the government or local authorities, strikes, lock-outs, or other industrial action or dispute. We do not accept responsibility for the failure of public services such as water, gas, electricity, plumbing or sewerage systems or unforeseen breakdown of domestic and mechanical equipment such as heating or plumbing systems, boilers – we will endeavour to arrange prompt repair.
Force Majeure means any event which we could not, even with all due care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, epidemic, pandemic, industrial action, natural or nuclear disaster, fire, adverse weather conditions, power cuts, closure of airports or ports, technical problems with transport, governmental action and all other similar events.
15. Privacy
This policy details how we use and store your personal information here at Lowland Lettings, along with why that information is stored – and how we protect your privacy when doing so.
We pledge to handle any personal information under our control with a great deal of care, and to keep that information safe whilst respecting your privacy and rights.
It’s our aim to be 100% clear when collecting your information, and how we are going to use it.
Lowland Lettings is a family-run business offering all manner of helping with holiday lets, from taking bookings and welcoming guests, to helping with property management and going the extra mile to ensure your guests have the best possible holiday.
Our use of personal information allows us to operate in the Scottish Borders and East Lothian, providing holiday lets and property management, helping to ensure we offer a professional and personal service.
This policy is effective from 25th May 2018.
In terms of this privacy policy, ‘Lowland Lettings’, ‘we’ or ‘our’ means:
Lowland Lettings – a partnership based in the Scottish Borders.
We collect and store information about you in a couple of different ways which we’re going to detail now.
You may get in touch with us to make an enquiry, or to book a self-catering holiday let either over the phone or online via our website. You may also wish to seek help or advice when running your own holiday let in the Scottish Borders.
When you’re using our website, we also collect personal information using what’s known as cookies (see below) and other methods of tracking.
This means we’ll receive information regarding the type of device you’re using to access our site, and the settings your device may provide us with additional details about the type of device you’re using, the specific model and operating system you’re using, your device settings, and why a crash has occurred (if applicable). This is in accordance with common website practice.
For more details on the the information available to us through your device, check with your manufacturer or OS provider.
Your information may be passed onto us by third parties.
For example, when you book one of our properties through Booking.com, your card details will be passed onto SuperControl, our booking software company. From there we can have encrypted access to this information to process your details.
We’d also advise you to check any privacy policy that has been provided where there is any mention of a third party giving us your data. For example when you place a booking through a third party website i.e:
We may also use information from the sources detailed below:
Your privacy settings for social media platforms such as Facebook or Twitter might be set up so that you give us permission to access certain information from those platforms – for example, tagging us in a post or photo. Your browsing behaviour may also be used in our marketing efforts to retarget you on Facebook & Google.
We may also collect information available from public sources such as company websites, public social media accounts, the electoral register and Companies House. This helps us to put together a more complete picture of someone’s interests in Lowland Lettings.
We store, collect and use the information detailed below:
We’ll use your personal information in the following ways:
We ensure that the appropriate technical and organisation safeguards are in place in order to protect your personal data. This includes using a secure network.
We’ll never pass or sell your information onto third parties for their marketing efforts. As a caveat, we may disclose your personal data to third parties regarding some of the other purposes we’ve set out in this privacy policy to:
Please note that we do reserve the right to disclose your information to third parties under the following conditions:
We may from time-to-time use information from external sources to keep our records updated. This includes sources such as the public electoral roll, and the post official national change of address database. We’ll only use sources we’re confident that you’re aware of and where you are fully informed of how your information may be accessed and used.
This helps us to ensure we never store duplicate records or preferences that are out-of-date – and also helps make sure we don’t contact you against your wishes (when you’ve explicitly asked us not to).
We want to give you full control of your data, and you may feel free to opt out from this activity at any time. To find out more, just contact us via info@lowlandlettings.co.uk or give us a call on 01835 869 927.
If you wish to let us know of a change in your contact details, similarly just get in touch via the phone number or email address above. We will update our records accordingly and appreciate you informing us of any changes.
Lowland Lettings has specific guidelines in place to determine how long we keep hold of your personal data. These are determined by both legal and operational considerations. As an example, we’re required to keep some of your information for tax purposes.
According to UK data protection law, you have rights over any personal information that is held about you. We’ve broken these down for you below:
It’s your right to request access to any personal data we hold about you. It’s also your right to request a copy of that information from us – which we will provide to you unless legal exceptions dictate otherwise.
If you wish to access your information, you may send a written request to Linda Maclaughlan at Lowland Lettings, Friars Acre, Jedburgh, Roxburghshire, TD8 6BN. Alternatively, you can contact the DPO here.
It’s your right to get any inaccurate or incomplete information we hold about you amended. If you think the information we hold about you might be wrong or incomplete, just provide us with the details (using the details mentioned above) and we’ll investigate and correct any inaccurate information.
It’s your right to ask us to restrict the processing of some or all of your personal information if:
It’s your right to request that we delete some or all of your personal information from our system. We will carry out this request as long as there are no legal exceptions preventing us from doing so.
If we’re processing your personal information by automated means (either to carry out a contract with you or having received your consent to do so) it’s your right to request we provide you or another service provider with that information in a digital or machine-readable format.
If we happen to be processing your personal information based on our own interests or for research or statistics, you have the right to object to your information being used in this way.
If we’re processing your information for the purposes of direct marketing, and you decide to object, we’ll stop processing your information as soon as possible.
You can exercise any of the above rights at any time. To do so, please contact Linda Maclaughlan at Lowland Lettings, Friars Acre, Jedburgh, Roxburghshire, TD8 6B. Alternatively, you can email info@lowlandlettings.co.uk.
It’s possible we may need to request further information and/or proof of your identity. However, all requests will be responded to within one month – unless we contact you to state otherwise.
Please bear in mind that exceptions will apply to several of the above rights, and not all rights will be applicable in all circumstances. For more details, it’s recommended that you check the guidance outlined on the UK Information Commissioner’s Office (ICO) website.
Cookies are basically little text files placed on your computer by the websites you visit, and are essential to ensure a website is functioning optimally. Often they contain a unique number which can recognise your computer when you return to a website you’ve been to before.
They also collect statistics to ensure maximum site functionality, along with monitoring how well our ads performing.
Third party cookies set by Lowland Lettings:
We use Google Analytics to measure how people are using our website via cookies. This information then helps us improve our website for visitors. We may also use it to measure how effective our ads are, and allow relevant ads to be shown to people who have shown interest in specific sections of our website – or to exclude them from specific ad campaigns that won’t interest them.
If you’ve explicitly opted into Google’s data privacy policy, Google will also be able to identify you across multiple devices by associating your IP address with other data they hold, so you can be identified across multiple devices. To refuse the use of cookies, select the appropriate settings on your browser (instructions on how to do this below).
There’s also a Google Analytics opt-out browser add-on which is available to install by clicking through to this external link. Installing this add-on will stop the transmission of information generated by cookies regarding your use of any website and of your IP address to Google.
Read the Google Analytics privacy policy via this external link
We use AdWords and DoubleClick to help measure how effective our online ads are, helping to maximise the cost-effectiveness of our campaigns.
These cookies have two main roles:
Another role of these cookies means that we can also limit how many times someone sees our ads.
Click through to Google’s privacy policy (external link) and the DoubleClick privacy policy (external link).
MailChimp is the world’s largest email automation service. We use MailChimp to send out any emails, including newsletters, updates or promotions. We also use MailChimp to store our email list and monitor how recipients are reacting to emails (such as click and open rates) to gauge how we can improve in future.
Learn more about MailChimp’s privacy policy by following this external link.
HotJar is a popular analytics tool that shows us how visitors are using our website and which areas are most frequented by displaying what’s known as heatmaps. We also receive feedback via surveys this way, allowing us to improve your experience on our website and that you always find the information you need.
Check HotJar’s privacy policy via this external link.
Please bear in mind that we may use additional cookies from third-party or analytics partners from time-to-time over the short-term to improve the effectiveness of our ads.
If you want to disable cookies on your web browser (such as Google Chrome, Mozilla Firefox, Safari or Internet Explorer), just click the ‘Help’ menu in the toolbar. This should guide you on how to change the settings on your browser, and how to disable cookies completely. For more guidance, click this link to AllAboutCookies.org (external link).
There may be future changes to this privacy policy. If any significant changes occur regarding the way your personal information is handled, we’ll make this clear via our website – or by contacting you via email.
If you would like to get in touch with us for any reason (whether to ask a question, leave a comment, suggest a change or make a complaint) please contact us via info@lowlandlettings.co.uk or give us a call on 01835 869 927.
You can also reach us by post:
Lowland Lettings
Friars Acre
The Friars
Jedburgh Roxburghshire,
TD8 6BN
This contract is deemed to have been drawn up at Friars Acre, The Friars, Jedburgh, TD8 6BN.These terms and conditions and the contract to which they apply are governed in all respects by Scot’s law and the Scottish courts only shall have jurisdiction in relation to them.